Press Release

12 Million patients are now covered by Doctorlink after Lancashire & South Cumbria Contract Agreed.

Doctorlink 12 million patients

23 June 2020 – Lancashire and South Cumbria Residents Offered Online Health Consultations

Patients can avoid 111 queues and go online to screen for COVID-19, and seek advice for hundreds of other conditions, with local GPs’ Doctorlink platform

Doctors in Lancashire and South Cumbria are offering online consultations with Doctorlink, the leading online triage provider to the NHS, in a bid to provide immediate and accurate health advice for residents as social distancing measures remain in place.

The platform, which is available to download from the Apple Store and Google Play, can assess more than 95% of possible health conditions – including COVID-19 – and help patients find the right service and appointment for their needs.

The service, part of the NHS’ latest drive to improve patient access to GP appointments, is accessible to more than 12 million patients nationwide, including those in Lancashire and South Cumbria.

First updated to identify coronavirus in January, the latest version of the app also includes new logic to identify and provide advice to patients who are at increased risk of developing complications due to their age or underlying health conditions. The update also supports general practices by prioritising remote phone or video appointments to contain spread of the virus.

The app’s algorithms will be continually updated in line with advice from Public Health England, NHS England and the UK Government, as more information is determined about COVID-19 and its spread.

The Doctorlink platform also has benefits for doctors in the region, bringing potential savings of 15,000 annual clinical hours per general practice each year, while diverting up to 22% of cases to more appropriate forms of care.

Practices using the service are achieving uptake by up to a third of patients and seeing a drop in telephone triage of up to 30%. Results also evidence a 35% reduction in the need for same-day appointments.

Keith Nurcombe, UK Managing Director at Doctorlink, commented: “Doctorlink provides a digital front door for thousands of patients across the country and as such, see it as critical to support NHS clinicians and provide the right information to inform and reassure patients.

It’s essential that social distancing measures don’t cause local residents to avoid or delay seeking advice for their symptoms. By giving patients immediate access to the right support for their symptoms via the Doctorlink app – whether that’s a phone, video or face-to-face appointment – we hope to be able to get them to the care they need, when they need it.”

By giving local residents access to immediate health advice, repeat prescriptions and online appointment bookings, we are taking a crucial step to ensure patients stay safe and healthy while social distancing is in place.

The platform will also bring immeasurable benefit to GPs in the region by reducing call volumes and directing patients to the right form of care first time.

We’re proud to offer a best-in-class approach to digital healthcare.

If your GP Clinic in Lancashire & South Cumbria is using Doctorlink. You can download the App from Apple Store or Google Play and register your details to start using the service and be connected to your own GP whenever you need.


Doctorlink Apple Store
Doctorlink Apple Store
Download Doctorlink app on google play
Download Doctorlink app on google play


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