Accessibility Statement

Accessibility Statement

This accessibility statement applies to the following web applications, which are referred to going forward as “the websites”:

The websites are run by HealthHero. We want as many people as possible to be able to use these applications. For example, that means you should be able to:

  • view the websites in both portrait and landscape orientation on mobile
  • zoom in up to 400% without the text overlapping for most content
  • navigate most of the websites with keyboard only
  • easily bypass repetitive menu links via a skip to content link on all pages
  • listen to most of the websites using a screen reader such as JAWS or NVDA
  • navigate most of the websites using speech recognition software

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the websites are not fully accessible. For example:

  • HTML parsing errors impacting accessibility were found. Parsing errors were found on all pages.

A full listing of known issues with our web pages that may affect users with disabilities is available below under section: Non-accessible content.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our applications. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via our Helpdesk.

Phone: 0300 111 6433
Email: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can contact us using Doctorlink’s online support form or directly via our Helpdesk as follows.

Phone: 0300 111 6433
Email: [email protected]

Technical information about this website’s accessibility

HealthHero is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

There are low impact HTML parsing errors, which have been listed under the disproportionate burden clause.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There have been no WCAG 2.1 or AA failures found, except multiple parsing errors (WCAG success criterion 4.1.1) which has been included in the “Disproportionate burden” section below.

Disproportionate burden

  1. There are multiple HTML parsing errors (WCAG 2.1 success criterion 4.1.1).
    These errors are due to underlying problems with the system we use to display our application’s content, which cannot be resolved without rebuilding the software using a different framework.

Content that’s not within the scope of the accessibility regulations

What we’re doing to improve accessibility

Accessibility is one of our primary design goals and we aim to make all our applications as accessible as we reasonably can. To ensure we meet this goal we frequently review our applications for possible accessibility improvements internally, and periodically get them externally audited.

Preparation of this accessibility statement

This statement was prepared on 25th November 2021. It was last reviewed on 26th November 2021.

This application was last tested on 16th November 2021. The test was carried out by AbilityNet.