A fully flexible and configurable Online Consultation solution
Doctorlink’s Online Consultation includes a symptom assessment with questions that are inline with National, NICE and best practice guidelines. And clinical red flags with emergency signposting to ensure the most critical patients are diverted to A&E, where they can receive appropriate care. It offers true demand management to practices, redirecting up to 40% of patients to more appropriate forms of care.
An additional suite of configurable settings (e.g. repeat prescriptions, admin tasks) can help to reduce the administrative burden on admin and reception teams, as patients can complete these tasks through the patient app, with tasks inserted directly into the clinical system, to be actioned by the practice team.
A completely configurable solution, available in Automated Triage or Practice-Led Triage setup, it enables practices to implement online consultation in a setup that matches their operating model and patient population.
Automated Triage Setup
In this setup, patients complete a symptom assessment and and are triaged by Doctorlink’s algorithm directing patients to the most appropriate form of care based on their symptoms, including A&E, self-care, dentist, pharmacy or their GP practice. When ‘Direct Booking’ is enabled practice appointments are made available for the clinical skill-set, consultation type (video, phone or physical) and timeframe required based on the presented symptoms. Symptom Assessment reports are then imported into the clinical system when a patient books their appointment.
Practice-Led Triage Setup
In this setup, patients complete a symptom assessment, that gathers clear and relevant information on their symptoms and history. This is then sent to the practice team by email or added directly into the clinical system for the practice team to triage, based on their internal processes. Practices can still make use of the additional configurable functionality, such as connected prescriptions and admin task requests, in this set up.
Admin task functionality for patients e.g. test results, referrals, fit/sick notes
Connected repeat prescriptions functionality
Clinical red flags and emergency diversion
Onboarding support and training for new practices
Data on uptake and utlisation
Configurable to suit practice operating model