Case Studies

Case Studies

Find out how Doctorlink is helping NHS practices.

Hillcrest Dental Surgery


Offering general dentistry and a range of specialist orthodontic treatments in the West Midlands, as the COVID-19 pandemic emerged and the UK went into lockdown Hillcrest needed to reduce the number of in-person appointments they were conducting and started providing virtual consultations to their patients.

Chapelgreen Practice


One of the largest non-university practices in Sheffield with over 15,000 patients, they wanted to use online consultation as part of a tiered approach to help manage the increasing calls to their receptionist team and improve patient access to appointment booking.

Dove Valley Practice


A long-standing practice providing excellent quality care in and around Barnsley, they were facing increasing demand for appointment and needed to move away from a first come, first served system, which was causing administrative burden.

“Online triage is assisting in reducing the ever-growing burden on general practice. It is alleviating pressures on the phone lines and navigating patients efficiently and effectively to the right care.”

 

Dr Noreen Ahmed, Chapelgreen Practice

“The Doctorlink system has enable us to triage our patients more effectively, ensuring those with urgent problems can be seen on the same day and even directing seriously unwell patients to A&E…as a GP this reduces the risk of missing patients with urgent health problems.”

Dr Clare Bannon, Dove Valley Practice

“Very good virtual system and helped immensely during lockdown, very easy to use for both parties. Cannot imagine using any other platform to carry out virtual appointments with my patients.”

Dr Salima Visram, Specialist Orthodontist
Hillcrest Dental Surgery