Case Studies

Case Studies

Find out how Doctorlink is helping NHS practices.

Chapelgreen Practice

One of the largest non-university practices in Sheffield with over 15,000 patients, they wanted to use online consultation as part of a tiered approach to help manage the increasing calls to their receptionist team and improve patient access to appointment booking.

Dove Valley Practice

A long-standing practice providing excellent quality care in and around Barnsley, they were facing increasing demand for appointment and needed to move away from a first come, first served system, which was causing administrative burden.

Hillcrest Dental Surgery

Offering general dentistry and a range of specialist orthodontic treatments in the West Midlands, as the COVID-19 pandemic emerged and the UK went into lockdown Hillcrest needed to reduce the number of in-person appointments they were conducting and started providing virtual consultations to their patients.

“Online triage is assisting in reducing the ever-growing burden on general practice. It is alleviating pressures on the phone lines and navigating patients efficiently and effectively to the right care.”


Dr Noreen Ahmed, Chapelgreen Practice

“The Doctorlink system has enable us to triage our patients more effectively, ensuring those with urgent problems can be seen on the same day and even directing seriously unwell patients to A&E…as a GP this reduces the risk of missing patients with urgent health problems.”

Dr Clare Bannon, Dove Valley Practice

“Due to COVID 19, contacting GPs has been mainly through phones for everyone, making it a very time-consuming way of accessing healthcare. Online consultations offer an easy and effective alternative, enabling patients to communicate with their doctors in a stress-free manner, saving valuable time”

Dr Salima Visram, Specialist Orthodontist
Hillcrest Dental Surgery