Dove Valley Practice
Dove Valley practice provides quality care in and around Barnsley in South Yorkshire, operating as a teaching and training practice for both medical and nursing undergraduates from Sheffield universities and GP trainees from the Barnsley Vocational Training Scheme.
They were facing increasing demand for appointments, and needed to move away from a first come, first served system, which was causing administrative burden and move to a system that focused on those most in need.
In September 2019, Dove Valley implemented Doctorlink, allowing the practice to efficiently manage demand by directing patients the most appropriate care pathway, by assessing patient’s symptoms through a series of medical questions. It has helped the practice reduce demand on services and offering better access for patients seeking care.
Implemented: September 2019
Product: Online Consultation