Coronavirus (COVID-19) Q&A

Coronavirus (COVID-19) Q&A’s

How is coronavirus (COVID-19) affecting my GP practice

GP practices are working differently due to coronavirus (COVID-19) and are exceptionally busy at this time, this means:

  • You might be on hold longer if you try to phone the practice 
  • Repeat prescriptions, fit notes and other support functions may take longer to be processed
  • Phone and video appointments will replace some face to face appointments to reduce exposure to patients and staff 
  • Some practices will telephone all patients before any appointments are made
  • Your practice may set up special messages on their website to keep you updated of changes 

How can Doctorlink help me get the healthcare I need?

Doctorlink provides access to reliable, up to date medical advice and support for COVID-19, and over 95% of all other healthcare concerns. 

Using Doctorlink you can:

  • Access links to the latest NHS and Government Advice about Coronavirus (COVID-19)
  • Check your symptoms at any time 24/7/365
  • Get information as to the most appropriate care
  • Be given the recommended timeframe in which you need to seek care, if appropriate, based on your symptoms
  • Book or request an appointment at your practice in opening hours if appropriate and dependant on the options chosen by your practice
  • Be directed to the most appropriate out of hours care if needed
  • Check symptoms for someone you care for (providing they are registered with the same GP Practice as you, you have their consent and you have parental responsibilities if they are under 16)
  • Request sick notes and repeat prescriptions from your GP. You will be able to access these features on the homepage if your practice has chosen to enable them.

Is Doctorlink a healthcare provider?

No, Doctorlink is a registered Medical Device not a healthcare provider. GP practices and their patients use Doctorlink as a Digital Front Door to health services. 

The Doctorlink Symptom Assessment does not replace your GP but offers a safe, reliable way for you to check your symptoms 24/7/365. 

The results of the Symptom Assessment produce a report which indicates what might be wrong with you and what you should do next. Your GP can use this report to further assess your symptoms against your medical record and the timeframes given will help them prioritise the urgency of an appointment if you need one.

Unfortunately, Doctorlink is unable to discuss symptoms and/or health conditions with you, these conversations need to be held locally with your GP in consideration of your full medical history.

What should I do if I have symptoms of COVID-19?

Should you display any symptoms relating to COVID-19 then it is recommended that you self isolate immediately and use the Doctorlink symptom assessment for further guidance. Recommendations that you get following a symptom assessment will be based on the symptoms you are presenting at the time. 

Doctorlink is kept up to date with Public Health England and UK Government Guidance on COVID-19. Product enhancements will continue to be released as and when government guidance is updated.

You can also access NHS 111 Online for further information and support here: https://111.nhs.uk/covid-19/

What do I do if I have been exposed to a confirmed case of COVID-19?

Should you display any symptoms relating to COVID-19 then it is recommended that you self isolate immediately and use the Doctorlink symptom assessment for further guidance. Recommendations that you get following a symptom assessment will be based on the symptoms you are presenting at the time. 

Doctorlink is kept up to date with Public Health England and UK Government Guidance on COVID-19. Product enhancements will continue to be released as and when government guidance is updated.

You can also access NHS 111 Online for further information and support here: 

https://111.nhs.uk/covid-19/

Where can I get advice on social distancing and self isolation?

The most up to date links to the general guidance on COVID-19, social distancing and/or self isolation can be found on the homepage of Doctorlink. 

If you have been told to stay at home because of coronavirus and you need a note for your employer you can also use the NHS 111 service https://111.nhs.uk/isolation-note/

You can also access NHS 111 Online for further information and support here:  https://digital.nhs.uk/services/nhs-111-online

How do I get a sick note for work?

If your practice has opted to enable this functionality, then you will be able to request a sick note directly in the homepage of your Doctorlink account. If you are unable to see this feature in the app then you can contact your practice directly.

Alternately, if you have been told to stay at home because of coronavirus and you need a note for your employer, you can follow this link https://111.nhs.uk/isolation-note/

How do I get a repeat prescription?

If your practice has opted to enable this functionality, you will be able to request a repeat prescription directly within Doctorlink. 

If you are unable to see this feature when you log in, then please contact your practice directly.

How do I tell if I am a high risk regarding COVID-19?

The most up to date links to the general guidance on COVID-19 and risk factors are embedded in the homepage of  Doctorlink. 

If you’re at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

You can also access NHS 111 Online for further information and support here: . https://digital.nhs.uk/services/nhs-111-online

How do I tell if I am a high risk regarding COVID-19?I am worried about day to day living for myself or someone else, how can vulnerable people get help?

Advice on how the government is supporting vulnerable people can be found here: https://www.gov.uk/coronavirus-extremely-vulnerable  

If you or someone you know has an existing medical condition that makes you extremely vulnerable to coronavirus you can get help with things like food and essential supplies by registering here:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else.