Online Consultation

Online Consultation

Enabling GP practices to safely triage their patients and provide access to GP services and online consultations from anywhere.

Online Consultation

Enabling GP practices to safely triage their patients and provide access to GP services and online consultations from anywhere.

Doctorlink’s Online Consultation helps support practices to provide their patients with access to online consultations and GP services from anywhere, at any time. This solution includes a symptom assessment that patients can complete, directing them to the most appropriate form of care. Its clinical red flags with emergency signposting ensure that the most critical patients are diverted to A&E, where they can receive appropriate care. And it can connect to the local Directory of Services and send to patients to other healthcare providers in their area.

An additional suite of configurable settings, such as repeat prescriptions and admin tasks, can help to reduce the administrative burden on admin and reception teams, as patients can complete these tasks through the patient app. These tasks are then inserted directly into the clinical system, to be actioned by the practice team, for practices using EMIS, TPP SystmOne or Vision.

This online consultation solution is completely configurable, available in Automated Triage or Practice-Led Triage setup, enabling practices to implement a setup that matches their operating model and patient population.

Automated Triage Setup

In this setup, patients complete a symptom assessment and are triaged by Doctorlink’s algorithm that provides 90% accurate and 100% safe triage advice. It directs patients to the most appropriate form of care based on their symptoms including A&E, self-care, dentist, pharmacy or their GP practice.

When ‘Direct Booking’ is enabled practices appointments are made available to patients based on the clinical skill-set – GP, Nurse, Musculoskeletal (MSK), consultation type (video, phone, physical) and timeframe required based on their presented symptoms. Symptom Assessment reports are then imported into the clinical system when a patient books their appointment.

Practice Led-Triage Setup

In this setup, patients complete a symptom assessment, that gathers clear and relevant information on their symptoms and history. This is then sent to the practice team by email or added directly into the clinical system for the practice tea to triage, based on their internal processes.

Practices can still make use of the additional configurable functionalist, such as connected prescriptions and admin tasks in this setup.

Admin task functionality for patients to request test results, referrals, fit/sick nots.

Connected repeat prescription request functionality.

Clinical red flags and diversion to emergency services.

Onboarding support and training for new practices.

Data uptake

Data on patient uptake and utilisation.

Configurable to suit practice operating model.

Symptom assessment proven to be

90% accurate and 100% safe for its triage advice

Offers true demand management to practices, redirecting up to 37% of patients to more appropriate forms of care.

Reduces administrative burden on receptionist staff as appointments, prescriptions and admin requests can be made through the product.

Checks a patient’s identity so that you only receive requests from your registered patients.

Easy to understand symptom assessment allowing for efficient triage.

• Offers true demand management to practices, redirecting up to 40% of patients to more appropriate forms of care.

• Reduces administrative burden on receptionist staff as appointments, prescriptions and admin requests can be made through the product.

• Checks a patient’s identity so that you only receive requests from your registered patients.

• Easy to understand symptom assessment allowing for efficient triage.

10 million+

patients

526,000+

symptom assessments completed

800+

GP Practices using Doctorlink

“Due to COVID 19, contacting GPs has been mainly through phones for everyone, making it a very time-consuming way of accessing healthcare. Online consultations offer an easy and effective alternative, enabling patients to communicate with their doctors in a stress-free manner, saving valuable time”

Dr Sujith Abraham, Chapelgreen Practice

“The Doctorlink system has enable us to triage our patients more effectively, ensuring those with urgent problems can be seen on the same day and even directing seriously unwell patients to A&E…as a GP this reduces the risk of missing patients with urgent health problems.”

Dr Clare Bannon, Dove Valley Practice

“Online triage is assisting in reducing the ever-growing burden on general practice. It is alleviating pressures on the phone lines and navigating patients efficiently and effectively to the right care.”

 

Dr Noreen Ahmed, Chapelgreen Practice

Learn more about how Doctorlink has helped NHS practices:

Get in touch

This form is not intended for medical enquiries. If you are seeking medical advice, please use the symptom assessment on the Doctorlink App if your GP is registered with us, contact your local GP surgery directly or call 111.


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