Doctorlink’s Online Consultation helps support practices to provide their patients with access to online consultations and GP services from anywhere, at any time. This solution includes a symptom assessment that patients can complete, directing them to the most appropriate form of care. Its clinical red flags with emergency signposting ensure that the most critical patients are diverted to A&E, where they can receive appropriate care. And it can connect to the local Directory of Services and send to patients to other healthcare providers in their area.

An additional suite of configurable settings, such as repeat prescriptions and admin tasks, can help to reduce the administrative burden on admin and reception teams, as patients can complete these tasks through the patient app. These tasks are then inserted directly into the clinical system, to be actioned by the practice team, for practices using EMIS, TPP SystmOne or Vision.

This online consultation solution is completely configurable, available in Automated Triage or Practice-Led Triage setup, enabling practices to implement a setup that matches their operating model and patient population.

Automated Triage Setup

In this setup, patients complete a symptom assessment and are triaged by Doctorlink’s algorithm that provides 90% accurate and 100% safe triage advice. It directs patients to the most appropriate form of care based on their symptoms including A&E, self-care, dentist, pharmacy or their GP practice.

When ‘Direct Booking’ is enabled practices appointments are made available to patients based on the clinical skill-set – GP, Nurse, Musculoskeletal (MSK), consultation type (video, phone, physical) and timeframe required based on their presented symptoms. Symptom Assessment reports are then imported into the clinical system when a patient books their appointment.

Practice Led-Triage Setup

In this setup, patients complete a symptom assessment, that gathers clear and relevant information on their symptoms and history. This is then sent to the practice team by email or added directly into the clinical system for the practice tea to triage, based on their internal processes.

Practices can still make use of the additional configurable functionalist, such as connected prescriptions and admin tasks in this setup.

Admin task functionality for patients to request test results, referrals, fit/sick nots.

Connected repeat prescription request functionality.

Clinical red flags and diversion to emergency services.

Onboarding support and training for new practices.

Data on patient uptake and utilisation.

Configurable to suit practice operating model.