Online Triage

Online Triage

Doctorlink is the leading provider of online
triage to the NHS & insurers.

Online Triage

Doctorlink is the leading provider of online
Online Triage to the NHS & Health Insurance Providers.

What is Online Triage?

Doctorlink’s Online Triage enables health providers to efficiently manage demand by directing people to the most appropriate care pathway, including self-help, pharmacy and urgent care. It transforms how doctors manage resources, saving money in workforce efficiencies and reducing administrative burden.

The two main health technology components of Online Triage are:

Symptom Assessment 

It assesses the patients’ symptoms online by asking a series of medical questions based on an algorithm built by doctors and tech innovators.

Developed by doctors, Doctorlink’s algorithms cover 95% of conditions and provide the most accurate symptom assessment on the market.

Health Service Finder

It recommends the best healthcare pathway solution based on the symptom assessment results.

307 Million

GP Appointments in the UK each Year.

99 Million

GP Appointments a year could have freed up with the use of online triage. 

£3 Billion

 Annual cost saved based on an average cost of a GP appointment = £30.


  • Algorithms built using Bayesian logic.
  • Symptom assessment covering 95% of presented conditions.
  • Most accurate symptom assessment available.
  • Fully indemnified.
  • Web and app accessibility.
  • Fully customisable.


of patients’ conditions are covered by Doctorlink’s clinical algorithm, the most accurate symptom assessment in the healthtech space.


of patients are recommended self care

1 in 5

people could be seen via remote appointment after using the online triage


of patients do not need an appointment the same day


of patients directed to more appointment channels like self care or digital consultation

How Can Our Online Triage Health Technology Help Your Business?

Our online pre-screening asks the same questions as a clinic administrator and a doctor, which means clinics and healthcare providers can take on more patients without having to increase their costs. Doctors can also operate at the top of the licence and focus on those with the most urgent need.

There are 3 key areas where Online Triage demonstrates significant difference:

  • Efficiency: Fewer physical medical appointments, reduced phone calls and admin and less demand on doctors.
  • Cost: Fewer doctors needed, reduced operational cost, less time spent on unnecessary appointments.
  • Patient-centric: Built around patient experience, less time-consuming, 24/7 access, automated process


View our case studies to see how some of our GP clinics are making time and cost savings with Online Triage.

Who Uses Doctorlink’s Online Triage Technology Platform?

Online Triage can be customised to accommodate the needs of different businesses within different industries & different geo locations. Doctorlink supports providers and companies around the world:

Public and Private Healthcare

Health Insurance

Travel Insurance

Healthtech and Insurtech

Get in touch

If you would like to enquire about any of our health technology products for your business please enter your details and one of our advisors will reply shortly. This form is not for patients. For existing clients or App user support click here

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