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Who are Doctorlink?

We are the UK’s leading health and symptom assessment platform, providing 24/7 access to healthcare to over 10 million ...

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Is there a quick guide for video consultation?

Click here for a quick guide for video consultation Was this article helpful? Yes ...

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How does Doctorlink work with the NHS?

Doctorlink is currently implemented in over 1350 practices and is available to over 10 million NHS patients in England. ...

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Why has my practice decided to use Doctorlink?

Doctorlink is the chosen provider by your local Clinical Commissioning Group (CCG) who support with local developments i ...

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Why can’t I just call the surgery?

You can still contact the surgery via the usual methods. Doctorlink is an additional way to access the services that yo ...

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Is the registration process complicated ?

Registration is simple and takes around 2-3 minutes. All we need to know is your name, post code, assigned sex at birth ...

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Is Doctorlink free?

Yes it is free to use. The Doctorlink apps are also free to download. Was this article helpful? ...

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Is my data safe?

Yes. We do not have access to your medical record as this is held by your practice. Doctorlink is also compliant with da ...

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I already use another online service with my practice, do I have to re-register?

You will need to register for a Doctorlink account. This doesn’t affect any other accounts that you have for online se ...

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What if I can’t access the internet?

If you don’t have access to the internet you can contact your practice through your usual method. Doctorlink only work ...

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I am having trouble registering, what do I do?

In order to register with Doctorlink, we have to check we hold the same information as your practice. This will mean tha ...

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Can I use Doctorlink abroad?

The use of Doctorlink is intended for residents of the United Kingdom. If you are accessing or attempting to access the ...

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How is coronavirus (COVID-19) affecting my GP practice

GP practices are working differently due to coronavirus (COVID-19) and are exceptionally busy at this time, this means: ...

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How can Doctorlink help me get the healthcare I need?

Doctorlink provides access to reliable, up to date medical advice and support for COVID-19, and over 95% of all other he ...

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Is Doctorlink a healthcare provider?

No, doctorlink is a registered Medical Device not a healthcare provider. GP practices and their patients use doctorlink ...

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What should I do if I have symptoms of COVID-19?

Should you display any symptoms relating to COVID-19 then it is recommended that you self isolate immediately and use th ...

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What do I do if I have been exposed to a confirmed case of COVID-19?

Should you display any symptoms relating to COVID-19 then it is recommended that you self isolate immediately and use th ...

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Where can I get advice on social distancing and self isolation?

The most up to date links to the general guidance on COVID-19, social distancing and/or self isolation can be found on t ...

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How do I get a sick note for work?

If your practice has opted to enable this functionality, then you will be able to request a sick note directly in the ho ...

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How do I get a repeat prescription?

If your practice has opted to enable this functionality, you will be able to request a repeat prescription directly thro ...

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How do I tell if I am a high risk regarding COVID-19?

The most up to date links to the general guidance on COVID-19 and risk factors are embedded in the homepage Doctorlink. ...

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I am worried about day to day living for myself or someone else, how can vulnerable people get help?

Advice on how the government is supporting vulnerable people can be found here: https://www.gov.uk/coronavirus-extremely ...

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I still haven’t got my NHS Letter to say I am high risk. What do I do?

The NHS letters have identified extremely vulnerable people who are deemed a high risk. This was created using data at n ...

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Why am I being offered video consultation?

The use of Doctorlink is intended for residents of the United Kingdom. In line with Public Health England recommendatio ...

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What happens if I don’t have a smartphone?

If you don’t have a smartphone and you’re unable to participate in a video call your practice will default to a voic ...

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How do I join a video consultation?

When you contact your practice for an appointment they’ll determine whether you’re eligible for a video consultation ...

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Why does the link in my SMS (text message) to join the video call expire after 5 minutes?

When you receive the text message to join, the clinician is already in the call. This will help appointments run on time ...

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What do I need to do before joining the call?

We suggest that before joining your video consultation, all users check the following; Audio –  Make sure you’re i ...

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What happens if the call fails?

If for some reason your call ends prematurely (due to a bad connection, for example), you’ll be taken to an error page ...

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What happens if I miss my video consultation because the link has expired?

Accessing the joining link in your SMS (text message) once it has expired will take you to an error message asking you t ...

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What do I do if I am having problems with NHS login?

If you are having problems the best course of action is to either contact the NHS’s support services or if the pro ...

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What if I already have NHS login?

If you are already registered with NHS login (for example, if you have the NHS app) then you can use NHS login to regist ...

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What if I am already registered with Doctorlink?

For the time being, if you are already registered with Doctorlink you will be able to continue using your normal login w ...

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How long does it take?

Answering the questions should only take a few minutes if you have all the information required to hand. After this, you ...

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What will I need to register with NHS login?

You will need one of the following documents: a passport a UK driving licence (full or provisional) a European driving ...

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Can I register for an account using a shared email address?

No, accounts are created for individuals, users cannot add others such as family members to their accounts, or register ...

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How can I access the practice guidance documentation?

Access the latest practice resources for all our Doctorlink products here: Practice Guidance Was this article he ...

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