Website Policy Statements

This site is operated by Medvivo Digital Limited, a company incorporated in England (registration number 10337756), the registered office of which is Oakhill House, 130 Tonbridge Road, Hildenborough, Tonbridge, Kent TN11 9DZ

As a valued visitor to our website, we are committed to ensure clear and concise privacy statements are available and communicated to our staff, patients and service users.

Data Protection

Medvivo Digital Limited (data controller) is registered with the Information Commissioners Office, number ZA218631.

Medvivo Digital is committed to ensuring the confidentiality of information belonging to our staff, patients, service users and customers and ensures that all electronic and paper records are classified and handled confidentially.

Medvivo Digital ensures that all paper and electronic records are managed in line with the principles defined within the Data Protection Act 1988. The 8 principles defined within the Act are:

  • Data should be processed be processed fairly and lawfully
  • Data should be processed for limited purposes
  • Data should be adequate, relevant and not excessive
  • Data should be accurate
  • Data should be not kept for longer than necessary
  • Data should be processed according to your rights
  • Data should always be secure
  • Data should not be transferred overseas without adequate protection
  • Medvivo Digital ensures all staff are aware of their responsibilities under the Data Protection Act, staff receive regular mandatory Information Governance training.

Sharing Information:

Medvivo Digital will never share personal or sensitive information relating to our patients, services users or staff unless there is a legitimate and legal reason to do so. Some circumstances where information may be shared are as follows:

If there is a genuine clinical reason for sharing

  • To ensure your own GP is aware of any consultations with Medvivo Digital
  • If there is a threat to public health
  • If there is a threat to public safety

Where appropriate Medvivo Digital will ask your permission to view any shared information held which may support your clinical consultation and to share details of your consultation with other health care professionals. You have the right to decline the viewing or sharing of data, however this may have an impact on clinical decision making.

Cookie Policy

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This section describes what information is gathered, how Medvivo Digital use it and why sometimes these cookies need to be stored. You can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

Use of Cookies:

This site uses cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

When you submit data to us through an online form cookies may be set to remember your user details for future correspondence.

Disabling Cookies:

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

Third Party Cookies:

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

New Website Features:

From time to time new features are test and subtle changes are made to the way the site is delivered. While still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site to ensure we understand which optimisations our users appreciate the most.

Social Media:

Social media buttons and/or plugins are used on this site to allow you to connect with your social network in various ways. For these to work social media sites including; Facebook, Twitter, LinkedIn, will set cookies through the site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.